Privacy Policy

Last Updated: December 2024

At Kryon Flare Resort, we are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

Personal Information

• Name, email address, phone number
• Billing and payment information
• Reservation and stay preferences
• Government-issued ID for registration

Automatically Collected Information

• IP address and device information
• Website usage and browsing behavior
• Cookies and tracking technologies
• Location data when using our services

How We Use Your Information

• Reservation Management: Process bookings and manage your stay
• Customer Service: Respond to inquiries and provide support
• Marketing Communications: Send promotional offers and updates (with consent)
• Safety and Security: Ensure the safety of our guests and property
• Legal Compliance: Meet regulatory and legal requirements
• Service Improvement: Enhance our facilities and services

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist our operations
• Payment Processors: Secure payment processing services
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent, for joint services or promotions

Data Security

We implement comprehensive security measures to protect your information:

• SSL encryption for all data transmissions
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on privacy protection
• Compliance with Canadian privacy laws (PIPEDA)

Your Rights

Under Canadian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your personal data
• Opt-out: Unsubscribe from marketing communications
• Portability: Receive your data in a structured format

Cookies Policy

We use cookies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Personalize content and advertisements
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill reservations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years)

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or website notice.